FAQ
Frequently Asked Questions (FAQ)
Granadas.store
About Our Products
Are Granadas products handmade?
Yes. Granadas products are handcrafted using wood, epoxy, and traditional techniques. Many items are made using established templates, while allowing for natural artistic variation.
Will my product look exactly like the photos?
No two handcrafted items are identical.
While the structural design remains the same, variations in wood grain, epoxy patterns, and color tones are natural and expected. These variations are part of the craftsmanship and are not considered defects.
Do you offer custom-made products?
Yes. Granadas offers both defined model collections and custom-made chess and backgammon sets.
Custom options may require additional production time.
Orders & Production
When does production start?
Production begins after payment confirmation.
For some items, production time is required before shipping.
How long does production take?
• Standard handcrafted products: 7–15 business days
• More complex designs: up to 20 business days
• Ready-to-ship items: delivered within 10–17 business days, depending on destination
Exact timelines depend on product type and complexity.
Can I cancel my order?
Orders may be canceled within 24 hours, provided production has not started.
Once production begins, orders cannot be canceled.
Shipping & Delivery
Where do you ship from?
Granadas operates through production partners and fulfillment centers.
Orders may ship from locations in the United States, Canada, European Union, or directly from production facilities, depending on the product.
Which countries do you ship to?
We currently ship to:
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United States
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Canada
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European Union countries
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Selected international destinations
Availability may vary by product.
How long does shipping take?
Delivery timelines begin after production is completed and are estimates:
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United States & Canada: typically 10–17 business days
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European Union: timelines may vary depending on customs
Will I receive tracking information?
Yes. Once your order ships, you will receive a tracking number by email.
Tracking updates may take 24–48 hours to appear.
Returns & Refunds
Do you accept returns?
Returns are accepted only for eligible items and under specific conditions.
Custom or made-to-order products are non-returnable, except in cases of verified defects.
What if my item arrives damaged?
If your item arrives damaged, contact us within 48 hours of delivery with clear photos of the item and packaging.
We will review the case and offer a suitable resolution.
Are handcrafted variations considered defects?
No. Natural variations in color, texture, epoxy patterns, or wood grain are inherent to handcrafted products and are not considered defects.
Payments & Pricing
What payment methods do you accept?
We accept major payment methods available at checkout, processed securely by third-party payment providers.
Are customs duties or taxes included?
No. International orders may be subject to customs duties, VAT, or import taxes.
These charges are the responsibility of the customer.
Support & Contact
How can I contact Granadas?
For all inquiries, please email us at:
📧 support@granadas.store
Please include your order number when contacting us regarding an existing order.
How quickly do you respond?
We respond within 1–2 business days.
Authenticity & Brand
Is Granadas a registered company?
Yes. Granadas operates under Granadas.store Inc., a corporation registered in the United States, with international production and fulfillment operations.
Do you sell through marketplaces like Amazon or Etsy?
Some Granadas products may also be available through selected marketplaces.
Product availability and fulfillment methods may vary by platform.